Unable to update the Bitdefender application

Whenever I update my Bitdefender(AV plus) it gets Stuck on 80%


I have tried uninstall-fresh install like 3 times now, tried clearing temp cache , log in log out account , can someone assist me on this?


Answers

  • Hello @adminvns,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request logs from you, in order to determine the exact root cause, as there can be several reasons behind this.

    You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

  • I have just installed Birdefender Internet Security. Update freezes on 80%. This is NOT a good start for new customer. I am trying the 30 day trial. If this is not rectified within 24 hours, I will uninstall the product and go with another AV.

  • > @Alexandru_BD said:
    > Hello @adminvns,
    > Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request logs from you, in order to determine the exact root cause, as there can be several reasons behind this.
    > You can get in touch with our engineers by choosing one of the contact methods available here:
    > https://www.bitdefender.com/consumer/support/
    > Stay safe.

    Thanks for the help Alexandru
  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    Additionally, till the time the support team will revert back to your ticket, you can use weekly offline database update link to update your Bitdefender product. The link is updated with latest database on weekly basis.

    Weekly offline database update link : https://www.bitdefender.com/site/view/Desktop-Products-Updates.html

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    Life happens, Coffee helps!

    Bitdefender Ultimate Security Plus (user)

  • In my case disabling WIndows firewall resolved issue...