Discrepancy between Android mobile bitdefender security and central about web protection

Hi,
Before I start a ticket, I'm trying to find out if anyone else has or has had this issue. My android tablet samsung s6 lite mobile app shows web protection is on for all installed browsers. Yet central says web protection is an issue and has been turned off on my Android tablet. I did check the settings and they are correct. Not sure when this started as I just noticed today. I was using Edge Canary which is not supported as it didn’t show up in the list of browsers. I deleted Canary and installed Edge instead which is one of the listed. It does show as protected. Does Central take time to refresh itself? I don't think it should have made a difference whether I use Canary or Edge. Just for clarification, Microsoft provides 4 browser versions on Android - Edge, Beta, Developer, and Canary Edge (also a beta version of sorts).
Any ideas?
Thanks

Find more posts tagged with

Comments

Alexandru_BD

Hello @wirywrestler,

It appears that similar reports were received by the Technical Teams, indeed. They are currently gathering information on this. May I kindly ask you to raise a ticket for the engineers to have a look and further advise?

Cheers.

wirywrestler

@Alexandru_BD Thank you. Done
Best

Alexandru_BD

@wirywrestler Thank you very much!

Cheers.

Laura_G

Has there been any resolution to this issue?

wirywrestler

@Laura_G , no not yet. I still have an open ticket regarding this
Best

wirywrestler

@Laura_G @Alexandru_BD yes, this has been resolved. Quite simple too and it worked. The instructions I received

Please remove the device from your Central account and add it again:
- Access your Bitdefender Central account by clicking here https://central.bitdefender.com
- Click on My Devices
- Click on View Details under the device you wish to remove
- Click on Remove from the upper right
- Check again Remove to confirm the action

Afterwards:
1. Open Bitdefender from your mobile device;
2. Tap More icon from the bottom of the screen
3. Tap Logout from upper right
4. Enter your Bitdefender Central credentials (email and password)

Best