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Can't add DropBox files/folders to Protected Files?

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Kresner
Kresner
in Protection - Malware/ Firmware etc.

macOS Catalina 10.15.7

BitDefender Version 9.0.3.3

DropBox v142.4.4197 (hard drive connected via USB to MacBook, synced to cloud)

Hello,

I just downloaded and installed a Trial Version of BItDefender For Mac.

Via the Protection menu, Anti-Ransomware, Safe Files, Protected files ... I can't add ANY DropBox folders? EVERYTHING on my DropBox hard drive is greyed out?

Thanks for you help.

Ken

Answers

  • Alexandru_BD
    Alexandru_BD admin
    Options

    Hello @Kresner and welcome to the Community!

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

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