Locate device - WiFi vs Ethernet???

Grgry

I have BitDefender installed on 5 devices ... 2 Windows laptops and 3 Android devices. All of the devices are on the same network ... the laptops via Ethernet and the Androids via WiFi. All using DHCP for IP address assignment. When i go to locate the devices .... the Androids are showing the correct location ... my house. When i try to locate the laptops - they are showing a location about 10 miles away .... with an both with the same external (to my network) IP address. As a test i took one of the laptops off the Ethernet and connected via WiFi ..... with the WiFi connection BitDefender finds the correct location. I compared the IP configuration between the laptops with ethernet and WiFi and both have the same gateway, DNS, etc. Any ideas what is going on?

Thx

Alexandru_BD

Hello @Grgry and welcome to the Community!

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers will have to take a closer look in order to further advise. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Best regards.