How to correct

kloach

When I click on “Improve your check-up" the name displayed is my first name, then my cell number, then my last name. How can I fix this, if that info is used in searches it won't work? My base info is all correct.

kloach

Yes, please whatever you can do. Thanks for your help, Ken

Alexandru_BD

Hello @kloach,

Thank you for your confirmation. I have now reset the registered identity and you can restart the onboarding process. Let me know how it goes.

Best regards.

Alexandru_BD

Hello @kloach and welcome to the Community!

I have also checked this in my Digital Identity Protection tab and the information is displayed for me in the following order: name, e-mail addresses (i have two) and phone number. But the order in which the data is displayed should not affect the check-up.

Best regards.

kloach

Problem is that my name is displayed as Kenneth 5163184435 Loach, email and phone number are displayed correctly. Can't find any way to correct it. Thanks, Ken

Alexandru_BD

Hello,

I think this might require a reset and a new onboarding. If you agree, I can reset the registered identity for your account and you may re-enter the information afterwards. If this does not solve the issue, it might be necessary to get in touch with our engineers, for further troubleshooting.

Best regards.

kloach

Yes, wherever you can do, I like the product, just not sure it's working correctly with my displayed name, Thanks Ken

kloach

Hi, everything worked perfectly, name is correct. Great customer support.

Thank You very much for your help.

                                    Ken