I've been sending emails back and forth with Bitdefender Support on the Box2 for over a week. I've gotten legitimately zero help solving the problem I'm having, and been given bad information 3-4 times so far by the "support" team.
The box2 used to allow you to set custom DNS servers to use, up to 5 for ipv4 and up to 5 for ipv6. Now, it only accepts ipv4 and won't take ipv6 in any format or form.
I've been told (twice) that the box2 doesn't offer ipv6 in dns servers and that the option doesn't exist on the app - obviously false because I had googles ipv6 dns set up until last week when i removed them to move to quad9 for privacy reasons.
I've been told to reset the box because it can't set them up because of a "cloud communication issue", which didn't help after resetting the box and deleting the app from my phone 4 times.
I've been told that the box doesn't accept IPV6 addresses in the format given....ITS AN IPV6 ADDRESS WHAT OTHER FORMAT IS THERE? it either IS or ISN'T ipv6, there's no secret code out there to make them work. It won't even accept the Google ipv6 DNS addresses that were listed and working until last week anymore!
Why am I paying hundreds of dollars a year to use this service and keep this piece of hardware functioning when it can't even be properly configured to protect privacy anymore (ipv6 leaks) and their own "service" team doesn't know how it works or what it offers?
Am I in the wrong here expecting that this device works as advertised and that the IPV6 dns option actually speak ipv6?
