Bitdefender Gravity - add new licenses doesn't work!

Enko

Dear,

We are using Bitdefender Gravity 20 license active. We needed 20 more licenses and we ordered and we got new activation key.

After added new activation key the licenses still remain 20?!

Can you please help on this?

Alexandru_BD

Hello @Enko,

Support for the Enterprise Solutions subscriptions can only be provided through the available contact channels in the designated section on the official website, for now.

In most cases, more information is required for troubleshooting the situations that Business Solutions users may encounter along the way, and such logs can only be transmitted through the Enterprise Support Teams. The status of your subscription must be checked first, thus additional data is required.

You can get in touch with the engineers by clicking on the following link:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Thank you for your understanding and I hope the situation you have encountered is resolved in a timely manner.

Stay safe.