Extremely slow browser use

RickySter

When I installed Bit Defender Total Security on my Iphone, the web surfing browser became significantly slower. Any suggestions?

Alexandru_BD

Hello @RickySter and welcome to the Community!

The first thing to check would be the IOS version. Mobile Security requires minimum iOS 10 to function properly. Then, I would advise to check the internet connection speed as well. Does the slowdown occur on mobile data or wifi or on both?

Try to reboot the phone and connect to a different network and see if the issue persists.

If the root cause cannot be identified and you are still experiencing this slowdown, please get in touch with our engineers by choosing one of the contact methods available below, as more information might be required for troubleshooting:

https://www.bitdefender.com/consumer/support/

Best regards.

Flexx

Just to add to @Alexandru_BD reply, as per the latest update on Bitdefender website, the operating system should be iOS 12 or later for the proper functioning of Bitdefender product.

More information can be found here : https://www.bitdefender.com/solutions/mobile-security-ios.html

Regards

Flex

(Bitdefender beta tester 2019/ 2020)