Francis Peter Forrest

snakeoil

Does any one know how to get a code to allow one to access Outlook to Android as Bitdefender keeps asking for A CODE THATI NEVER RECEIVED?

Wouldn't it be great if this program was user friendly!

Alexandru_BD

Hello @snakeoil and welcome to the Community!

Could you please let us know under what circumstances is this code requested? Are you trying to access the Outlook application from your mobile device and Bitdefender asks for a code to unlock it? What exactly indicates that Bitdefender requests validation to allow access? Is it possible for you to post a screenshot showing what is being requested and when?

And may I ask who is Francis? :)

Thank you and best regards.

snakeoil

Re: [The Bitdefender Expert Community] Francis Peter Forrest

blob:https://outlook.live.com/5504f800-ed84-431f-8d10-3e5e48deb70d

Peter Forrest

Fri 2022-03-25 1:08 PM

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To:Alexandru_BD

I currently use HOTMAIL but email seems to come in on OUTLOOK. I wish someone would tell me:

1. what happens when I accept to use OUTLOOK?
2. Do I have to advise all my contacts that I have a new email address? This would be time consuming.
3. How do I get my saved email info available in OUTLOOK? Or is this possible and how?

I don't know why the code thing comes up as I can't duplicate it. Another techy thing.

It would be appreciated if someone would provide a non-technical response.

Thank you,

Peter

snakeoil

The situation of a screen cominy up asking for a code:

When a message is sent and it is not transmitted I look at the OUTBOX . A message is showing and I try to re-send but it doesn't send, then a box comes up with a lot of numbers and asks for me to enter a code. WHERE DO I GET A CODE>??????

Alexandru_BD

Hello @snakeoil,

I am not sure what code is being requested. I was unable to access the link you have provided above. Do you have the two step verification enabled for your Microsoft account? If this is the case, check the articles below for more information:

https://support.microsoft.com/en-us/account-billing/how-to-use-two-step-verification-with-your-microsoft-account-c7910146-672f-01e9-50a0-93b4585e7eb4

https://support.microsoft.com/en-us/account-billing/turning-two-step-verification-on-or-off-for-your-microsoft-account-b1a56fc2-caf3-a5a1-f7e3-4309e99987ca

If, by any chance, Bitdefender's 2 Factor Authenticator security layer is enabled, check the following article for configuration:

https://www.bitdefender.com/consumer/support/answer/1581/

If none of the above apply, I would recommend contacting the Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Best regards