The current Bitdefender version, build number link.

Gjoksi

@gur_helios

Hello.

The text in the box says it all:

So, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Regards.

gur_helios

@Gjoksi

The same error message pops up and fails if I try to uninstall Bitdefender with the above uninstall tool. It's not working either. The uninstall tool fails as well with the same error message.

And it doesn't work either in safe mode cancelling with the same error window.

Scott

https://community.bitdefender.com/en/discussion/comment/326241#Comment_326241

And yet his previous post also said it all ;) :)

Gjoksi

@gur_helios @Scott

Damn. And i failed reading that. 😁😂

@gur_helios

You better contact Bitdefender Consumer Support. Maybe a remote session is needed.

Best regards.

Scott

@gur_helios Since you know how to get into safe mode, try these steps #3-7, then restart your PC and try the uninstall tool, if that works, re-downloading BD from Central. Otherwise, contact support. There was a problem with BD on your PC, which is why it wasn't updating to the latest build.

https://community.bitdefender.com/en/discussion/comment/325483#Comment_325483

gur_helios

Hi folks

The culprit is the Bitdefender agent still running anyhow in the backgound.

If I rename the folder c:\Program Files\Bitdefender then I am able to run the uninstall tool or to install Bitdefender again. But I am not able to delete the folder saying Bitdefender agent is not allowing to do that.

I will try around a little more. Maybe I'll get lucky and find a way.

Scott

Since you've gotten that far, can you uninstall/delete that folder in safe mode, or try some of the cleanup options Flexx mentioned in safe mode? It sounds like you're getting somewhere with it all, though :)

gur_helios

YEAH... up and running. 😉

I'm uttermost glad that it's running again without reinstalling Windows. 😊

Scott

Fantastic job, Uwe, your persistence paid off, and you're even on the current build 👍️ :) :)

Flexx

https://community.bitdefender.com/en/discussion/comment/326232#Comment_326232

https://community.bitdefender.com/en/discussion/comment/326236#Comment_326236

Kindly perform below steps & see if this helps you in anyway.

1) Uninstall the bitdefender product with add/ remove programs option in windows

2) To remove the remaining files download and run Bitdefender product uninstaller: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

3) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

8) Remove devices from online bitdefender central: https://www.bitdefender.com/consumer/support/answer/2795/

9) Download online installer for your respective bitdefender product from below stated links

Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Once your respective bitdefender product is installed, a bitdefender dialogue box will open where you will need to login with your registered bitdefender online central details and after a successful login, your product will be synchronized with your online bitdefender central account. Henceforth, your product will get registered & activated with online bitdefender central automatically.

If issue persists,

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

🙄😂

Scott

@Flexx thank you for posting the informative post, but @gur_helios is all set and Bitdefender is up and running :)

Flexx

https://community.bitdefender.com/en/discussion/comment/326282#Comment_326282

Lol, did @Alexandru_BD removed the tag and question asked 😂

Regards

Scott

I have not received this one yet, but it looks to be on the way:

The most recent version of Bitdefender was released on July 11, 2023. It has the build number 27.0.14.78 and includes the following changes:

✔️ Fixed: Old Wallet interface cannot be accessed after reinstalling Bitdefender or renewing subscription.

Alexandru_BD

Yes @Scott you are right, it's coming 😎

gur_helios

Yup... it's out 😉. No restart was required.

Scott

Thank you @gur_helios It looks like Bitdefender is running great for you now, even updating before the rest of us :) :)

gur_helios

Yes @Scott ... and I learned a lot about how Bitdefender works and how to fix it in case of a serious error. 😊

"A new build a day keeps the hackers away" 😂

gur_helios

Got it this afternoon 😀

Salute Uwe

Scott

https://community.bitdefender.com/en/discussion/comment/326989#Comment_326989

Thanks for letting us know :)

Did it require a restart?

gur_helios

https://community.bitdefender.com/en/discussion/comment/326990#Comment_326990

Hi Scott

Yes, a restart was needed.

Scott

Mine finally updated this morning. And as you said, @gur_helios a restart is required.

[Deleted User]

My laptop is still waiting for Build 27.0.16.86. It is still stuck on Build 26.0.36.193, two build versions behind. My desktop has the current build. I went so far today as to uninstall my Malwarebytes Premium, do a reinstall of BD Total Security, and then reinstall MBP. What a pain and no joy! The laptop is still stuck on Build 26.0.36.193. I only fire up my laptop once a week to do updates, backups, and scans. So, I wasted an hour and got nowhere.

How long does it take these "wave" rollouts to hit every subscribed computer?

Both computers are running Windows 11 Pro, fully updated. SFC scan is clean.

Regards,

Phil

RedsFan

Best thing to do is download installer from Bitdefender central with your account.

[Deleted User]

@RedsFan

Thank you for your reply. I am reluctant to uninstall and reinstall again, removing and reinstalling Malwarebytes Premium. It is a pain.

The real question that I have, since Bitdefender reinstalled itself, is how long do the Build updates take to roll out to everyone?

I followed the advice on the BD Support Page about doing a reinstall. It recognized my laptop as being registered and kept my exceptions, which is a great improvement to the product! Once reinstalled, my laptop was registered, and all is good, except I can't seem to force an update to the latest build.

@Alexandru_BD

Do you have any information to share to assist me and others who wait for Build updates? How long does it take for a full rollout? What is the best way to proceed? Would it not be a good idea to enhance the product to permit users to initiate Build Version updates via an option in the program?

Submitted for your consideration and comments.

Thank you, and have a great day.

Regards,

Phil

Scott

Hi @garioch7 ... Phil :)

We had a member a page ago go through the same thing.

https://community.bitdefender.com/en/discussion/comment/326224#Comment_326224

I don't know if you may need to go through all the steps that Flexx posted towards the top of this page, that's up to you. I don't think he, gur_helios had to. At one point, I was routinely 2 weeks behind from getting the new build, now I'm about 1 week behind. I don't think you should get past the 2-week mark, though, that would be concerning.

[Deleted User]

@Scott @Alexandru_BD

Just after I posted my last comment, I kept manually initiating "Check for Updates." FINALLY, the current Build downloaded and installed. Alleluia! I was two versions behind on my laptop, at least three weeks.

I am hoping that Alexandru_BD can shed some light on the rollout times, and if BD will consider adding an option to permit users to initiate a Build Update as an option within the program. This is the second time that my laptop has had to have BD uninstalled and reinstalled to get it caught up. The first time, about a year ago, it was six weeks behind!

Have a great day. Thank you to all who have responded and hopefully will respond to share this information with all of us.

Regards,

Phil

Scott

@garioch7 a separate build and signature update option like Avast?

Yep, the manual update option is a blessing. Whenever I see a new build update is out, I'l use that to check once or twice a day. So anyway, at one point I was at about 2 weeks in getting the new build, about 2 months ago it was the same day or the next day, and now I'm about a week later..."scratches his head in wonder" lol :)

Have a great weekend :)

[Deleted User]

@Scott

I have never used Avast, so I can't comment on its functionality, but any enhancements to BD that would improve the delivery time for Build Updates has my vote!

A year ago, when my laptop got six weeks behind, I was forced to reinstall BD to resolve that, just like this time. There has to be a better way . . .

Regards,

-Phil

dvsls

There is no being left behind, it's just 2 different versions of the same security suite offering the same level of protection. The newer version as always is deployed using a slow rollout while monitoring for any unexpected issues with it.

Alexandru_BD

Hello,

A bit late to the party here, but I'll share with you a few insights on product updates.

Bitdefender updates daily, and it frequently updates its signatures multiple times within a day. However, when it comes to product updates that involve changing the version number, they occur less frequently, typically once every 4 weeks. The new build is rolled out in batches for several reasons and the duration in which it propagates to all users is influenced by several factors.

Rolling out updates in batches allows developers to mitigate potential risks. If a critical bug or issue is discovered after an update is released, it could affect all users if the update was pushed to everyone at once. By releasing updates in smaller batches, developers can closely monitor the impact and address any issues that arise before the update is pushed to a larger audience. Even with thorough testing, it's challenging to predict how software will behave in all possible user environments, and considering that operating sytems experience changes of their own. By deploying updates to a smaller subset of users initially, developers can observe how the update performs in real-world scenarios and identify any unexpected issues that might not have been detected during testing.

Distributing updates to a large user base all at once can put a significant load on servers and infrastructure. This can lead to slow download speeds, service disruptions, and other technical problems. By releasing updates in batches, the load is distributed more evenly, reducing the strain on resources.

In summary, rolling out updates in batches is a strategic approach that allows developers to manage risk, ensure quality, gather feedback, and provide a smoother transition for users. It's a careful balance between making improvements and minimizing potential disruptions or issues. Yes, sometimes it may take a little longer for the latest build to reach your device, but we must take into account any possible hiccups along the way and also the amount of time required to apply any necessary changes and hotfixes, so it's difficult to tell exactly how long it will take for the update to reach all devices. AND there is a huge Bitdefender user base, I can tell you. There is always a forecast, of course, but it's not set in stone and some updates may also be postponed to include other improvements that were not available during the first deployment.

By default, Bitdefender performs automatic updates when you turn on your computer and every hour after that. When an update is detected, it is automatically downloaded and installed. It is not mandatory to reinstall the product in order to benefit from the latest build and there is a manual update option to check for new releases anytime. Considering this, another option to initiate a Build Update would conflict with the existing one and would serve the same purpose.

Regards,

Alex

[Deleted User]

@Alexandru_BD

Thank you for your reply. I was hoping that you would stipulate the maximum duration of a rollout so that we users would know when something is not right because we have not gotten the new Build version.

I understand the reasons why rollouts are not instant, and I agree with the reasoning if that matters.😉

Can you tell us what is the maximum rollout time? How long should it take for all users who are connected to the Internet to receive a Build update?

It might not be necessary to uninstall and reinstall BD to get an overdue Build update, but that is precisely what has been my experience. After going through that pain, my laptop twice received a Build update on that very day, whereas it had not before going down that road. My desktop usually only waits two weeks or so maximum to receive a Build update, but it is connected daily, whereas I only turn my laptop on once a week for five hours or so to update it and back it up.

For the record, I always initiate manual "Check for Updates" when I turn my computers on. I want the latest protection before doing anything else.

Thank you again. Have a great day.

Regards,

Phil

Scott

https://community.bitdefender.com/en/discussion/comment/327359#Comment_327359

You mean this link?

https://www.bitdefender.com/consumer/support/answer/32196/

It is also found in the 1st post of this thread...which does get lost after 6 pages :)

Cheers :)

Alexandru_BD

@garioch7 the expected rollout timeframe may vary between 1-2 weeks on Windows/macOS and about a week on Android and iOS. Sometimes it can happen even sooner, but there are a few dependencies and taking into account unforeseeable events, it's difficult to predict the exact rollout duration for each new build.

Regards

[Deleted User]

@Alexandru_BD

Thank you for much for your reply. That confirms what I thought: my laptop was twice seriously overdue for a Build update that was not happening for it but did for my desktop within the time frame you have stipulated.

The reinstalls must have "shaken something loose" and permitted the Build updates to occur for my laptop (Dell XPS 15 7590). Still, it was a major time commitment. I think that we both agree that such things should not occur that necessitate a reinstall to resolve. Not sure why BD keeps picking on my laptop . . . ? SFC scans are clean.

Have a great weekend.

Regards,

Phil

gur_helios

Hi folks

Just got the new build. A restart was required.

Best wishes, Uwe 😊

Scott

https://community.bitdefender.com/en/discussion/comment/327561#Comment_327561

Thank you, @gur_helios :)

https://www.bitdefender.com/consumer/support/answer/32196/

gur_helios

Hi guys

There is something weird going on with my Bitdefender. I just ran a manuel update and Bitdefender got an update to the same build 27.0.16.87 and also asked for a restart. But after the restart, the firewall cannot be enabled anymore. I also reinstalled Bitdefender but without solving the problem.

Is there right now a problem with the update respectively with the update server which is handing out a wrong update? What about you? If you're running a manuel update then you also have to make a restart of your system and the firewall isn't working anymore or is it just me?

I'm running Windows 22H2 (22621.2215)

Scott

@gur_helios nice catch. Mine just updated yesterday on my Windows 11 laptop 22H2.

Even though Windows security shows it's working, the Firewall was disabled on the BD UI, enabling it did nothing for the settings, all are in ghost text.

My Windows 10 needs a BD update restart, I'll check that out shortly.

Ryuuta87

Hi all,

Same with me, an automatic update happened to me today, asked for restart, and boom, firewall was disabled without any means to enable it back. Same as @gur_helios here, I have reinstall it, after reinstall, firewall was fine, but as soon as another update hit, asking for restart, it gave same result, after restart, firewall is disabled with no means to enable it.

And one thing I noticed, the version number is not changing, it is still saying 27.0.16.87, same as previous version.

Before anyone asking, I am running windows 10 22H2, and everything was fine until this so called product update happened today.

Scott

I just checked on my Windows 10 PC, and it is disabled as well, both occurred after the 27.0.16.87 update.

@Alexandru_BD we seem to have a problem here. Would you have the engineers confirm this on their end, please.

Thank you.

Kate.JN

Yes, the BD firewall no longer works after the latest update. I tried restarting, turning off the Windows Firewall, reinstalling BD... all didn't help.

As soon as I update to the latest version, the firewall no longer works.

gur_helios

Okay... then it's not just me. Hope it will be fixed soon. That is at least a little reassuring.

Gjoksi

Hello.

I'm also experiencing the same issue.

OS Windows 10 Pro 22H2 x64

With Latest Windows Updates Installed

OS Build 19045.3324

Experience Windows Feature Experience Pack 1000.19041.1000.0

@Alexandru_BD Buddy, the Firewall feature is not working. This has to be fixed as soon as possible.

Regards.

Alexandru_BD

Alexandru_BD

Yes, the developers are aware of this issue and they are troubleshooting as we speak.

We are looking forward to a swift resolution on this behavior.

Thank you for your patience! 👍️

gur_helios

Yeah... after the update, the firewall works again. A reboot is not needed. 😀👍️

Alexandru_BD

Hello everyone,

Please check for updates as the fix has been deployed.

Let us know how it goes.

Thanks

Scott

Thank you @gur_helios for keeping us up to date regarding this issue. You were the first to post on both fronts, about the issue itself, and when the fix came out. Kudos to you, buddy :)

Scott

https://community.bitdefender.com/en/discussion/comment/327743#Comment_327743

Very nice and quick response time. Well done 😊👍️