Scan Flash Drives defaults to 'Autoscan'

goff_nz

Total Security. Scan Flash Drives defaults to 'Autoscan' each time computer is booted. It's annoying and I want the "disabled" option to remain disabled each time I boot computer.

Alexandru_BD

Hello @goff_nz,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The Scan flash drive preferences should normally be kept after reboot. You can get in touch with our engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex

goff_nz

Thank you. I thought it was a new feature of Total Security. Apologies if this wasn't the place to post this query.

Alexandru_BD

Update: an investigation has been opened by the developers following your report. During testing they could reproduce the behavior.

Thank you for bringing this to our attention and don't worry, @goff_nz you came to the right place. 😉

We will come up with a fix soon!

goff_nz

That's good. Tried numerous times to email and 'chat' to Support but failed. Chat wouldn't open and email failed or jumped to a pure white browser window. 😀

Alexandru_BD

I understand. If you still encounter this behavior when trying to contact the Support teams in the future, try to clear cache & cookies and maybe exchange browsers, you may try incognito mode as well. Normally, it should work like a charm. 🙂

MaxMustermann

https://community.bitdefender.com/en/discussion/comment/335063#Comment_335063

Any ETA?

I also have this issue where it detects a cloud solution (pCloud Drive) as a flash drive and scans it for viruses (which includes downloading the files from the internet). Disabling autoscan still doesnt work as of today..

BassLake

This is a recurring problem with Bitdefender.

garioch7

This issue has been apparently resolved with the latest update, which is rolling out slowly, like all BD updates, so that anomalies can be quickly detected without affecting the entire user base.

https://community.bitdefender.com/en/discussion/comment/335802#Comment_335802

We have to be patient. Help is coming. Have a great day.

Regards

Phil

Alexandru_BD

Hello,

I'm following up on this thread as well (sorry, there have been multiple discussions on this topic), a fix has been deployed with the new build version 27.0.30.140. Based on my findings, the update rollout is at 100%

https://community.bitdefender.com/en/discussion/comment/335841#Comment_335841

I appreciate everyone's patience throughout the debugging process.

Regards,

Alex

garioch7

@Alexandru_BD ,

I just got my update this morning. I'm glad to see it rolled out so quickly.

Great job by the BD Support and Development Teams.

Have a great day,

Regards,

Phil

TaxiMagicien42

Good morning,

It’s been a long time since I contacted Bitdefender support, and I am pleasantly surprised by their responsiveness.

I agree they did an excellent job and I thank them.

Regards.