Scan Flash Drives defaults to 'Autoscan'

Total Security. Scan Flash Drives defaults to 'Autoscan' each time computer is booted. It's annoying and I want the "disabled" option to remain disabled each time I boot computer.


Comments

  • Hello @goff_nz,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The Scan flash drive preferences should normally be kept after reboot. You can get in touch with our engineers by choosing one of the contact channels listed here:

    https://www.bitdefender.com/consumer/support/help/

    Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Thank you. I thought it was a new feature of Total Security. Apologies if this wasn't the place to post this query.

  • Alexandru_BD
    Alexandru_BD admin
    edited February 21

    Update: an investigation has been opened by the developers following your report. During testing they could reproduce the behavior.

    Thank you for bringing this to our attention and don't worry, @goff_nz you came to the right place. 😉

    We will come up with a fix soon!

    Premium Security & Bitdefender Endpoint Security Tools user

  • That's good. Tried numerous times to email and 'chat' to Support but failed. Chat wouldn't open and email failed or jumped to a pure white browser window. 😀

  • I understand. If you still encounter this behavior when trying to contact the Support teams in the future, try to clear cache & cookies and maybe exchange browsers, you may try incognito mode as well. Normally, it should work like a charm. 🙂

    Premium Security & Bitdefender Endpoint Security Tools user

  • Any ETA?

    I also have this issue where it detects a cloud solution (pCloud Drive) as a flash drive and scans it for viruses (which includes downloading the files from the internet). Disabling autoscan still doesnt work as of today..

  • This is a recurring problem with Bitdefender.

  • garioch7
    garioch7 Defender of the month ✭✭✭✭✭

    This issue has been apparently resolved with the latest update, which is rolling out slowly, like all BD updates, so that anomalies can be quickly detected without affecting the entire user base.

    We have to be patient. Help is coming. Have a great day.

    Regards

    Phil

    Former Bleeping Computer Malware Response Instructor

  • Hello,

    I'm following up on this thread as well (sorry, there have been multiple discussions on this topic), a fix has been deployed with the new build version 27.0.30.140. Based on my findings, the update rollout is at 100%

    I appreciate everyone's patience throughout the debugging process.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • garioch7
    garioch7 Defender of the month ✭✭✭✭✭

    @Alexandru_BD ,

    I just got my update this morning. I'm glad to see it rolled out so quickly.

    Great job by the BD Support and Development Teams.

    Have a great day,

    Regards,

    Phil

    Former Bleeping Computer Malware Response Instructor

  • TaxiMagicien42
    TaxiMagicien42 Defender of the month ✭✭✭✭

    Good morning,


    It’s been a long time since I contacted Bitdefender support, and I am pleasantly surprised by their responsiveness.

    I agree they did an excellent job and I thank them.

    Regards. 

    TaxiMagicien42

    WIndows 11 Home 23H2

    AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz

    Bitdefender Premium Security Plus