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Unknown scan

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sadam
sadam
edited March 2022 in Enterprise Security

I had a user complaining of his machine freezing. Around the same time, he noticed BD scanning a network drive that is specifically excluded.

The policy specifies 2 scans, a Quick Scan and a Daily scan. The Scan log shows this:

image.png

The "Device Scan" is the offending one, scanning only the network drive. I can't find where it is initiated from.

Yes, hourly Quick Scan is excessive. It has been rectified.

Comments

  • Alex_Dr
    Alex_Dr Quality & Customer Experience Specialist BD Staff
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    Hello @sadam,


    Is the device scanning happening for a certain drive, such as Google Drive or One Drive or is it an external drive? I would check the settings for such drives and also check the overall scanning settings, as it might be prompted whenever a new storage device is being accessed.


    If all of the above are ok, I strongly suggest contacting the Enterprise Support team as proper troubleshooting should take place.


    Let me know how it works out before contacting the support team!

    Alex D.

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