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Scan Error

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James9821
James9821
in Protection - Malware/ Firmware etc.

Hello Guys. Can ya'll help me? I'm stuck in this problem. I tried everything even I can but I'm constantly stuck in this problem. Also every time I try to initiate any kind of scan Bitdefender agent pops up. Any help would be appreciated Thanks! 😊

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Answers

  • Alexandru_BD
    Alexandru_BD admin
    Options

    Hello @James9821 and welcome to the Community!

    Does the PC meet the recommended system requirements? Are there any other security solutions installed on the device? If the answer is yes, please uninstall them, then restart Windows and try running another scan to see if the issue is resolved. 

    Please let us know if the scan always crashes at the same point (such as scanning a particular file/folder)?

    If the root cause cannot be identified, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may require logs from the affected machine.

    You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Best regards.

    Premium Security & Bitdefender Endpoint Security Tools user

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