Issue with Uninstall task job stuck at In Progress

vman087 · 2022-04-07T19:27:47+00:00

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Have done this many times before but trying to remove bit defender under Network from a pc via the Gravity Zone console. The job started but has been sitting at In progress for a few hours.

Version is 6.23.o-4

How can I stop this job so I can try to send another one?

It wont let me delete it I guess because it says its In Progress.

-- moved to Enterprise --

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Andra_B

Hello @vman087

To be sure you have the right steps, to uninstall a PC via GravityZone using a task, you should follow the instructions in the following article:

https://www.bitdefender.com/business/support/en/77209-155163-running-tasks-on-endpoints.html#UUID-1d8d7be4-7cce-fb37-11e5-83ae4801c534

However, you can delete a task with status in Progress or Pending to start the uninstallation again. Here you have the article with the steps:

https://www.bitdefender.com/business/support/en/77209-155162-viewing-and-managing-tasks.html#UUID-cdf37444-5729-876f-c715-cb3b218424ce_network.tasks.delete

Thanks, and please let me know, how it went. Should you receive an error message, please also provide it.

vman087

Hello,

Yes the steps in the doc you sent is how I always setup to uninstall the client and also the steps in the doc is what I have been trying to do to delete the uninstall job that is stuck at In Progress.

It will not allow me to delete it. When I try its says the Items you selected could not be deleted.

Andra_B

Hello @vman087

In order for an Uninstall task to be carried out successfully, you should first ensure that the device is switched on and connected to the Internet.

However, if the steps from the articles provided do not help, I strongly recommend that you create a support ticket so that the colleagues from the Enterprise Support Team can help you with deleting the task.

rslasad

If your Uninstall task job is stuck at In Progress, there are a few things you can try. First, try restarting the computer. If that doesn't work, try uninstalling the program manually. If neither of those solutions work, you may need to contact customer support for further assistance.