BitDefender Gen:Variant.Tedy:10842 and Can't move it to quarantine.

VirusMagnet

BitDefender found this virus, i assume in C/Windows/System32/config/ SOFTWARE Embededed EXE g and it says it cant be moved to quarantine, obviously.

and I cant delete it either.

Log:

C:\ProgramData\Bitdefender\Desktop\Profiles\Logs\system\dcf483c4-26d0-4e6f-ba28-6a53a00adae1\1650176739_1_03.xml

Scan date:Sunday, April 17, 2022 8:35:37 AM

Scanned items831147

Item path Threat Name Action taken C:\Windows\System32\config\SOFTWARE=>(Embedded EXE g) Gen:Variant.Tedy.10842 No action was taken

Scanned items 831147 Infected items 1 Suspicious items 0(no suspected items have been detected) Resolved items 0(infected or suspect items have been found and were ignored or could not be fixed) Unresolved items 1

Scan time 00:04:26 Files per second 3124 Skipped items 623958 Password protected: 0 Overcompressed items 0 Scanned archives 0 Input-output errors 0 Scanned boot sectors 30 Scanned processes 5150 Infected processes 0 Scanned registry keys 3176 Infected registry keys 0 Scanned cookies 0 Infected cookies 0

Scan for threats Yes Scan for adware Yes Scan for spyware Yes Scan for applications Yes Scan for dialers Yes Scan for rootkits Yes Scan for keyloggers

Scan registry keys Yes Scan cookies Yes Scan boot sectors Yes Scan memory processes Yes Scan archives Yes Scan runtime packers Yes Scan emails Yes Scan all files Yes Heuristic Scan Yes Scanned extensions not configured Excepted extensions not configured

Primary action taken on infected items Disinfect Secondary action taken on infected items Move files to quarantine Primary action taken on suspicious items Move files to quarantine Secondary action taken on suspicious items None Action taken on hidden items Disinfect Action taken on password protected items Log only

Number of threat information updates 11426250

Alexandru_BD

Hello @VirusMagnet and welcome to the Community!

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers might request logs from the machine and if these do not reveal the root cause, a remote session could be necessary as well.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.