BitDefender services

Ahcene34

Hi,

I have just installed BitDefender Security in my PC, using offline installer. But after installation a message " BitDefender services not responding"
Where is the problem please.

Gjoksi

Hello.

Does you computer meets the Bitdefender system requirements?

Do you use other security solution together with Bitdefender?

Install Bitdefender from your Bitdefender Central account, not from an offline installer.

Also, try uninstalling/reinstalling your Bitdefender product and see if that helps.

If that doesn't help, as more informations are needed, you should contact Bitdefender Consumer Support here (scroll down to the bottom of the page):

https://www.bitdefender.com/consumer/support/

Regards.

Ahcene34

https://community.bitdefender.com/en/discussion/comment/308704#Comment_308704

Thank you,

There is no other antivirus in the PC

I have used offline installer because the installation from BitDefender center was failed.

Gjoksi

@Ahcene34

Well, in that case, you better contact Bitdefender Consumer Support, because only they can have access to your Bitdefender Central account and find a solution to your problem.

Regards.

Flexx

https://community.bitdefender.com/en/discussion/91360/bitdefender-services

Kindly perform below steps & see if this helps you in anyway.

1) Uninstall the bitdefender product with add/ remove programs option in windows.

2) To remove the remaining files download and run Bitdefender product uninstaller (https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe)

3) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234)

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

8) Try downloading and reinstalling bitdefender total security via standalone installer from below links:

32 bit: https://download.bitdefender.com/windows/desktop/connect/cl/2022/all/bitdefender_ts_26_32b.exe

64 bit: http://download.bitdefender.com/windows/desktop/connect/cl/2022/all/bitdefender_ts_26_64b.exe

If the issue persists, kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Regards