Windows 11 PC with BitDefender BEST stuck in limbo

Bruce - OEC

I have a new Windows 11 PC that we installed BitDefender on, but it doesn't show up in applications, not in uninstalls, but it did at least partially install.

I have tried the BEST uninstall tool, but it doesn't find the application. If I try to install it again it prompts for a reboot every time, never proceeding past that point.

How can I get it properly removed and reinstalled? Is there another tool that would do that?

Alex_Dr

Hello @Bruce - OEC,

Please check the following link to measure the compatibility of our product with Windows 11: https://www.bitdefender.com/business/support/en/77637-124428-bitdefender-support-and-compatibility-with-windows-11.html; more specifically to check if the product version is 7.2.2.92. If the version is the correct one, i strongly suggest contacting the Enterprise Support Team (using details from this link here -> https://www.bitdefender.com/business/support/en/71263-85158-contact.html) as this might be an underlying install situation that requires exhaustive troubleshooting in the form of logs, system details, screenshots, required by the Support Team.

Please keep me updated with this so we don't waste any time in finding a solution.

All the best,

Alex D.

Bruce - OEC

I have submitted this to the support team. If they help me come up with a solution I'll try to post it here as well.