I have the “Search Marquis” browser hijack virus that I can’t seem to remove. I bought Bitdefender to deal with this but it’s not helping. Any suggestion as this is becoming worrying.
The best option to get rid of browser hijacker is to reset your browser.
Google Chrome (https://support.google.com/chrome/answer/3296214?hl=en)
Mozilla Firefox (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings)
Microsoft Edge (https://malwaretips.com/blogs/reset-microsoft-edge/)
Vivaldi (https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/)
Brave (https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-)
Additionally, I would request you to download and run Malwarebytes AdwCleaner (https://adwcleaner.malwarebytes.com/adwcleaner?channel=release)
This should resolve your issue.
Regards
Hello.
You could perform a full system scan with these (or with one of these) FREE malware removal tools:
Kaspersky Virus Removal Tool 2020
https://www.kaspersky.com/downloads/free-virus-removal-tool
ESET Online Scanner
https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe
F-Secure Online Scanner
https://download.sp.f-secure.com/tools/F-SecureOnlineScanner.exe
Regards.
Hello @MaryB and welcome to the Community!
In this situation, the engineers will have to conduct a malware analysis. Please follow the steps below to generate a BDsysLog and then raise a ticket with our Technical Teams. The BDsysLog is a malware analysis tool created by Bitdefender Labs. It performs a deep scan of critical system areas to enable security experts to identify evasive and unknown malware threats on your PC:
Attach the bdsyslog_results.zip file as a reply to your ticket. To open a ticket, head to the link below, scroll down the page and choose the e-mail contact option:
Let us know how it goes.
Best regards
