Search Marquis

MaryB

I have the “Search Marquis” browser hijack virus that I can’t seem to remove. I bought Bitdefender to deal with this but it’s not helping. Any suggestion as this is becoming worrying.

Flexx

https://community.bitdefender.com/en/discussion/91749/search-marquis

The best option to get rid of browser hijacker is to reset your browser.

Google Chrome (https://support.google.com/chrome/answer/3296214?hl=en)

Mozilla Firefox (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings)

Microsoft Edge (https://malwaretips.com/blogs/reset-microsoft-edge/)

Vivaldi (https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/)

Brave (https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-)

Additionally, I would request you to download and run Malwarebytes AdwCleaner (https://adwcleaner.malwarebytes.com/adwcleaner?channel=release)

This should resolve your issue.

Regards

Gjoksi

Hello.

You could perform a full system scan with these (or with one of these) FREE malware removal tools:

Kaspersky Virus Removal Tool 2020

https://www.kaspersky.com/downloads/free-virus-removal-tool

ESET Online Scanner

https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

F-Secure Online Scanner

https://download.sp.f-secure.com/tools/F-SecureOnlineScanner.exe

Regards.

Alexandru_BD

Hello @MaryB and welcome to the Community!

In this situation, the engineers will have to conduct a malware analysis. Please follow the steps below to generate a BDsysLog and then raise a ticket with our Technical Teams. The BDsysLog is a malware analysis tool created by Bitdefender Labs. It performs a deep scan of critical system areas to enable security experts to identify evasive and unknown malware threats on your PC:

https://www.bitdefender.com/consumer/support/answer/1922/

Attach the bdsyslog_results.zip file as a reply to your ticket. To open a ticket, head to the link below, scroll down the page and choose the e-mail contact option:

https://www.bitdefender.com/consumer/support/

Let us know how it goes.

Best regards