I have the “Search Marquis” browser hijack virus that I can’t seem to remove. I bought Bitdefender to deal with this but it’s not helping. Any suggestion as this is becoming worrying.
https://community.bitdefender.com/en/discussion/91749/search-marquis
The best option to get rid of browser hijacker is to reset your browser.
Google Chrome (https://support.google.com/chrome/answer/3296214?hl=en)
Mozilla Firefox (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings)
Microsoft Edge (https://malwaretips.com/blogs/reset-microsoft-edge/)
Vivaldi (https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/)
Brave (https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-)
This should resolve your issue.
Regards
Hello @MaryB and welcome to the Community!
In this situation, the engineers will have to conduct a malware analysis. Please follow the steps below to generate a BDsysLog and then raise a ticket with our Technical Teams. The BDsysLog is a malware analysis tool created by Bitdefender Labs. It performs a deep scan of critical system areas to enable security experts to identify evasive and unknown malware threats on your PC:
Attach the bdsyslog_results.zip file as a reply to your ticket. To open a ticket, head to the link below, scroll down the page and choose the e-mail contact option:
Let us know how it goes.
Best regards
