File Shredder has disappeared when right clicking on Recycle Bin

CookieWookie

The option to shred files from my Recycle Bin when I right-click has disappeared. Anyone know why? Or how to get it back?

Gjoksi

Hello.

-- STEP 1 --

First, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issue(s).

-- STEP 2 --

If the instructions from Step 1 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue(s) and create a log on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

or

take screenshot(s) of the issue(s) and create a log on your MacOS device using BDProfiler, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1863/

Next, contact Bitdefender Consumer Support by e-mail here (scroll down to the bottom of the page):

https://www.bitdefender.com/consumer/support/

with short description of the issue(s).

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file(s) you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue(s) and find solution(s) to fix the issue(s).

Remember that the screeshot(s) and the log file(s) will help a lot to the support engineers for better and faster investigation on your issue(s) and finding solution(s).

Regards.