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unable to access some websites as it is not secure can you help??????
Answers
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Hello.
First, take screenshot(s) of the issue and create a log file on your MacOS device using BDProfiler, by following these steps:
and
create a log file on your MacOS device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
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Hello @bryan_stewart1 and welcome to the Community!
Do you get a notification from Bitdefender for the websites that you are trying to access? If yes, what message does the notification display? This would help us identify the security module that is blocking the access and subsequently, the reason behind this.
There can be several reasons and for more context, I will refer to the following articles:
However, the possible causes don't end here, therefore it is important to dive into specific details in order to find out exactly what is blocking the websites in question.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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