Malware issues with conhost.exe, powershell.exe and wscript.exe

gparkins

Can any one help with a Malware issue that has started appearing evry day for the last week.

Flexx

https://community.bitdefender.com/en/discussion/92034/malware-issues-with-conhost-exe-powershell-exe-and-wscript-exe

Check if below steps helps you in any way.

1) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234)

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome (https://support.google.com/chrome/answer/3296214?hl=en)

Mozilla Firefox (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings)

Microsoft Edge (https://malwaretips.com/blogs/reset-microsoft-edge/)

Vivaldi (https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/)

Brave (https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-)

5) Now, to be on a safer side, I would also advise you to run these portable scanners which do not require any installation

* Download and run Malwarebytes AdwCleaner (https://www.malwarebytes.com/adwcleaner)

* Download and run ESET online scanner (https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe)

* Download and run a scan with Kaspersky Virus Removal Tool (https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe). Make sure you checkmark System Memory, Startup Objects, Boot Sectors & System Drive before running a scan.

If the issue persists, you can post your query in malware removal forum where the experts will ask for FRST logs and will help you in removal of the malware from your PC.

Malwarebytes malware removal forum (https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/)

Bleeping Computing malware removal forum (https://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-help/)

Regards

Gjoksi

Hello.

In this case, only the malware research engineers from Bitdefender Labs can help you.

First, take screenshot(s) of the issue, create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.