Password recovery

Bobbyluckan23031952

I've forgotten my master password also after installing password protection I have a constant "B" on my screen which is annoying.

Bobbyluckan23031952

Screenshot_20220608-111330_Camera.jpg

Mike_BD

Hello @Bobbyluckan23031952 and welcome to our Community!

That "bubble" is from the Android OS, not ours. You can easily remove it following these steps: https://community.bitdefender.com/en/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.androidheadlines.com%2Fandroid-12-bubbles-apps-pop-up-disable-how-to.html

cheers,

Mike

Alexandru_BD

Hi @Bobbyluckan23031952,

If you do not remember the current master password, click the I’ve forgotten my password option. Enter the 24-digit Recovery Key provided during the initial Bitdefender Password Manager setup, then type a new master password. If you forget or misplace both the Master Password and the Recovery Key, as a last resort, contact a Bitdefender representative to help reset your account. You can get in touch with the Support Teams using the link below:

https://www.bitdefender.com/consumer/support/

Please note that resetting your account will erase all your data and passwords saved in Bitdefender Password Manager.

Further information regarding the master password is available at the following link:

https://www.bitdefender.com/consumer/support/answer/1520/

Regards