Bitdefender and Adobe Acrobat Pro DC 64bit

SpartansFC

Hi

 

Adobe Pro Capture.JPG

I installed Bitdefender the other day after using Kaspersky for years, i've opened a PDF today and tried to re-organise the pages, i can't seem to move any pages around now, the icons on the right hand side of the page disappear when i click on them (see attachment).

Before installing Bitdefender, i had no problems at all using Adobe, i did try the repair installation option on Adobe but that didn't work and i checked to make sure i had the most up to date version which i have.

 Has anyone else had these problems.

Thanks

Michael

Gjoksi

Hello.

Windows 8.1 Pro 64-bit with the latest updates installed

Bitdefender Total Security build 26.0.18.74 with the latest updates installed

Adobe Acrobar Pro DC Continuous Release version 2020.012.20443

Opened a "TEST" file, then clicked on Tools -> Organize Pages and here are the results:

As you can see, i have NO problems not only with organizing the pages, but with all the functionalities in Adobe.

Also, i'm a Bitdefender Total Security user since 2017 (at least the Bitdefender Central app says so) and believe me i never had any conflicts between Adobe Acrobar Pro DC and Bitdefender Total Security.

Also, don't get me wrong, but i don't think that the issue with your Adobe Acrobar Pro DC is somehow connected to Bitdefender.

Anyway, you could do the following steps:

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.