uninstall failed on gravityzone - Status message: Task failed! [-13]

hi,


i get this error when trying to uninstall  Status message: Task failed! [-13] on gravityzone

installations work fine.

any pointers to the issue?


thanks

Comments

  • Hello.

    Since you need help with business product, @Alex_Dr could take a look here and help you.

    Also, you can always contact the Bitdefender business support:

    https://www.bitdefender.com/business/support/en/71263-85158-contact.html

    Regards.

  • Alex_Dr
    Alex_Dr BD Staff

    Hello @JoaquimLopes,


    My advice at this point is the following:

    • Uninstall current version of best that is installed up to the error message point
    • Delete existing installation pack
    • Create new installation pack
    • Try again reinstalling Bitdefender after restarting endpoint.

    Do let me know if it is working.

    Best regards,

    Alex D.

  • the appliance was restarted and i still get the same error uninstalling on the gravityzone console

    but right now i don't have the issue and i didn't change anything, the uninstallation now works fine without any errors.

    where can i see the logs on the server for this type of occurrences?

    because just Task failed! [-13] its very little information



    the