PIN for Mobile Android phone

DronePilot

Hi I restored my S8+ to factory settings, i downloaded and install Bitdefender from the play store.

when i turn on mobile security from within the app....it asks for a PIN that i do not know what it is. How can i retrieve my PIN or reset the PIN

Gjoksi

Hello.

Visit this link:

https://www.bitdefender.com/consumer/support/answer/19987/

and check the article "5. I forgot the PIN code that I set to protect my application. What do I do?".

Regards.

DronePilot

i don't see the "hamburger " icon on the left, on the left i have dashboard and my devices. my devices does not have the cell phone. on the dashboard has 4 installed and 1 at risk. The one at risk is my cell phone. says remote fix will not work have to manually open the web app.....yeah i do that and like i said keeps asking for a PIN

Gjoksi

Hi again.

In Bitdefender Central, on the left side, go to "My Devices" and on the right side, under your phone's name click on "View details". Then, in the next window, in the upper right corner, click on "Rename". A new window will pop-us with "Settings" and 2 boxes "Device name" and "Application PIN". That is the PIN you are looking for.

Anyway, if the issue still persists, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/

Only Bitdefender staff can have access to your Bitdefender Central account and can check for any errors, notifications, protected/at risk devices etc.

Also, @Alexandru_BD and @Mike_BD (they both work at Bitdefender) can take a look here and help you with the issue.

Kind regards.

DronePilot

.....::::::::: NO VIEW DETAILS ::::::::..........

Gjoksi

@DronePilot

Wait for Bitdefender staff's reply or wait for @Alexandru_BD's or @Mike_BD's reply.

ONLY THEY can help you.

Kind regards.

DronePilot

OK thanks do they monitor this forum ?

Gjoksi

@DronePilot

Yes, they do monitor the forum from Monday to Friday.

Regards.

Alexandru_BD

Hello @DronePilot,

Based on my findings, SM-G955U appears as protected now, with the Total Security subscription displaying 5 protected devices out of 5 available slots. Are you still seeing the "at risk" status in Central for this mobile device?

Regards

DronePilot

Web protection is still asking for a PIN

DronePilot

Scam alerts still asking for a PIN

DronePilot

still says the phone is AT RISK

Gjoksi

@DronePilot

Hello.

In this case, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

Regards.

DronePilot

ok i will thanks Gjoksi