How to add exception for a cPanel?

Greg G

I am trying to log into my cPanel from inmotions and I get a security failure. I added the web address as an exception but it still doen't not allow the page. I have to turn off online protection to get to my cPanel.

Please help.

Alexandru_BD

Hello @Greg G and welcome to the Community!

Can you tell us exactly how the exception was added?

On very rare occasions, Bitdefender may block a safe website if it exhibits suspicious behavior similar to real cyber threats.

In addition to webpages, Bitdefender can block online applications such as games, services, and tools if they access a harmful link or IP address in the background. You always get a pop-up notification “Threat detected” on your screen whenever Bitdefender blocks something. Do you get this notification?

By "online protection" are you referring to the Online Threat Prevention security module?

Regards

Greg G

I went to Protection then online threat protection then settings and add the exception. I copied in the exception in the warning. https://secure318.inmotionhosting.com/

Here is the notification. I have to turn off on-line threat protection to be able to work on my web. If this can't be fixed I'll have to look for a different protection software.

Scott

Hi @Greg G

I received a warning from BD when trying to access that link. You could try submitting it as a false positive and see if they deem it as safe. If so, it could then be allowed in your exclusions if still needed.

https://www.bitdefender.com/consumer/support/answer/29358/

Kind Regards,

Scott

Greg G

Where and how do I submit the info as a false positive?

Scott

It can be submitted by filling in the information boxes in this article.

https://www.bitdefender.com/consumer/support/answer/29358/

Kind regards,

Scott