not restored from quarantine

OakSafe · July 2022

BD quarantined and the restore did not work was an archive file. can it not be made to ask me i know what i am doing. should also be possible to have a folder excepted by adavnaced threat defense

OakSafe · July 2022

now my file has been deleted again and that attack timeline is just eye candy. where are the logs so i can see what it did with my file

Gjoksi · July 2022

Hello.

I would recommend contacting the malware researchers at Bitdefender Labs.

Just follow the next steps:

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

(Select: Prevention & Threat Removal)

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

You can also provide the ticket number here, so @Alexandru_BD or @Mike_BD can take a look at the ticket's status. Or you can PM them the ticket number.

Regards.

OakSafe · July 2022

I got a refund and got rid of that crock of shit . rubbish that delete files instead of quarantine and sending quarantine files to BD which is a form of spying

Alexandru_BD · August 2022

Hello @OakSafe,

I confirm that the refund was successfully issued from our side. I am truly sorry to hear about your unsatisfactory experience with Bitdefender and I would like to thank you for taking the time to share your thoughts with the community.

Bitdefender isolates suspicious or infected files that cannot be disinfected in a secure area named Quarantine. When a threat is in quarantine, it cannot do any harm because it cannot be executed or read. Uninstalling Bitdefender won’t restore the quarantined items back to their original location. They remain isolated unless you choose to manually restore them.

If you suspect that Bitdefender mistakenly flagged a legitimate file as a threat (a false positive alert) you can send the file that you think is not infected to Bitdefender labs for analysis. Once confirmed, false positives are corrected within hours via automatic update.

You can also restore a file from quarantine if you think it’s legitimate and not a real infection.

When it comes to adding exceptions, only .EXE file types can be added to the exception list for the Advanced Threat Defense module. The extension .exe stands for “executable”, the file that opens an app. Other file types or folders cannot be excluded, as Advanced Threat Defense only monitors running .EXE processes. Advanced Threat Defense may block a process or application if it performs threat-like actions.

Should you reconsider our cybersecurity solution in the future, please do not hesitate to contact us for advice, as we are happy to provide further guidance for choosing the solution best suited for your needs.

Thank you for being with us this far and have a wonderful time ahead.

Regards

OakSafe · August 2022

I would never consider BD again.the day after this my PC world not boot. Still not fixed

It did not quarantine my file.it DELETED it. Should be my choice

I will be raising with Data Protection the practice of quarantine files being in sent to BD if this is true.

I don't supply files to help BD building database of threats

"Have a wonderful time ahead" is just PR speak. Don't insult my intelligence

Alexandru_BD · August 2022

Sorry to hear that.

The antivirus uses a huge malware directory and machine learning to detect both known and emerging malware and most of the malware scanning takes place in the cloud. This means that, the detection and quarantine is based on threat signature and app/file behavior.

Imagine having a basket of rotten apples and good apples. You need to put the rotten apples in a separate basket without looking at them. You know how a rotten apple looks like, so based on that image, you will be able to make the selection simply by feeling the apples in your hand, looking for a specific pattern.

No one is insulting you. I just wished you a good time ahead.

OakSafe · August 2022

Something's rotten all right and its not apples.

You could put the apples in a deep freeze where you could look later and take them out if one was not really rotten instead of of bin truck to some secret site never to be recovered

OakSafe · August 2022

I finally fixed my computer from how BD screwed it up

.i uninstalled BD and then tried to uninstall BD agent i think it is. It said "BD is running and needs to be uninstalled first "or similar words

But BD is not running.it said it was uninstalled.nothing in task manager.

How do I rid my PC of this trash? All of it.

And how much will BD pay me for all the time i spent undoing their attempts at destruction all because BD deletes instead of quarantine, crock of shit that it is.

Scott · August 2022

Did you try using the Uninstall tool?

https://www.bitdefender.com/links/uninstall_consumer_paid.html

OakSafe · August 2022

https://community.bitdefender.com/en/discussion/comment/314039#Comment_314039

No try tomorrow thanks

OakSafe · August 2022

the uninstaller worked with error. IT said contact support and they will help you remove what is left of BD. is that through the registry. it is one crap of a program