I had selected to pay monthly for the mobile anti-virus app. However it said that it had ended and to renew. However, when I press the button to renew it doesn't take me anywhere to start the process. Not sure whats going on?
Hello @Jlimbac,
I can see that the form of payment was successfully charged on August 12, for the monthly subscription renewal.
However, the validity has not been extended yet, for some reason that I cannot identify based on the available information. Kindly get in touch with our Commercial Support Teams, as they can reinstate the subscription in your account. Refer to the instructions provided by Gjoksi above, or click on the link below to submit your request to our representatives and they'll be happy to help:
https://www.bitdefender.com/consumer/support/help/
Let us know how it goes.
Regards
