Problem with removing Trojan.GenericKDZ.89386
Hi!
I've got big problem with removing Trojan.GenericKDZ.89386. Bitdefender stops and delete files every time when I start windows. Names of the files are C:\Windows\System32\Tasks\addenrty_xx where xx is always different.
I scanned system with AntiMalware, Bitdefeneder and Trojan Remover also.
Can someone help me with that?
Comments
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Hello.
Only the malware researchers at Bitdefender Labs can help you with the issue, so do the following steps:
First, take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1733/
and
create a log file on your Windows device using BDsysLog, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1922/
Next, contact Bitdefender Consumer Support by e-mail:
https://www.bitdefender.com/consumer/support/
(select "Prevention & Threat Removal")
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Alternative step:
Perform a scan with these FREE malware removal tools:
Kaspersky Virus Removal Tool 2020
https://www.kaspersky.com/downloads/free-virus-removal-tool
ESET Online Scanner
https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe
F-Secure Online Scanner
https://download.sp.f-secure.com/tools/F-SecureOnlineScanner.exe
Malwarebytes AdwCleaner
https://adwcleaner.malwarebytes.com/adwcleaner?channel=release
Regards.
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