Bitdefender advertisement window I can't remove

Dan Johnston

I'm running Windows 11 and have Bitdefender installed.

A window headed "Bitdefender Internet Security" and below that

Manage your passwords with Bitdefender Password Manager

and below 3 items with ticks at the left has appeared on my screen, and there seems to be now way to remove it.

Can anyone tell me how to get rid of it.

I imagine rebooting the computer would probably work, but surely that should not be necessary.

Thanks,

Dan.

Gjoksi

Hello.

On the Password Manager pop-up notification issue, check out this comment:

https://community.bitdefender.com/en/discussion/comment/314409#Comment_314409

As a workaround, you could try the following:

Open your Bitdefender program, go to Utilities -> Profiles -> Settings and enable/activate "Work Profile" or "Game Profile".

When "Work Profile" or "Game Profile" is enabled/activated, all Bitdefender alerts and pop-ups are disabled, but can't be sure if it will disable this particular notification.

Regards.

Alexandru_BD

Hi @Dan Johnston,

So if you click on "x" to close it, it doesn't go away or it's being displayed again?

Regards

Dan Johnston

There is no x to click on.

Gjoksi

@Dan Johnston

This "x" is to close it:

Regards.

Dan Johnston

There is no x there. The window is as you have displayed it except that the x in the top corner is missing and so is the Learn More at the bottom.

Gjoksi

@Dan Johnston

Hi again.

That's strange.

Anyway, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issues.

You could still get the pop-up notification, but at least you will have the option to close it.

Regards.

Alexandru_BD

@Dan Johnston if the product doesn’t work correctly, is showing errors, or does not respond, simply uninstall & reinstall Bitdefender to repair it, as suggested by Gjoksi above. Don’t worry about your subscription, reinstalling Bitdefender on the same device does not count as a separate device and does not affect the validity.

Kindly let us know if the notification is accurately displayed afterwards.

Regards

Dan Johnston

I decided it was easier to restart my computer, and that has got rid of the offending window.