bitdefender Total security is deactivating "turn on network discovery"

RussvA

Hi all

I cannot activate "turn on network discovery", Bitdefender automatically turns it off again when I exit the window.

Please help.

Thanks

Russ

RussvA

.... so no ideas at all?

or am I in the wrong forum?......

Gjoksi

Hello.

I tested it and works fine for me. When i turn it ON, it's ON all the time, even when i set it, then exit the window and come back at the setting. The same applies even after device restart.

Also, can you be sure that Bitdefender is causing the issue?

Anyway, do the following steps:

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool.

For Bitdefender Paid version click here:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

For Bitdefender Trial version click here:

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

RussvA

Hi Gjoksi

Many thanks for your reply. As soon as I click "Save Changes" after Turning on Private network discovery, the window reverts to the network and sharing centre screen. When I click on Change Advanced Sharing settings again, Private Network discovery is OFF, it will not stay on. I was assuming a Firewall issue but could not find how to bypass it.

I have a Network drive that I wish to map, but cannot get access. I am also supposed to turn on DNS Server in Windows Services, but the name/service is non existant in the list. So I am quite lost and just dont have the time to persue this any further.

Many thanks again.

Russ

Gjoksi

Hello again.

Your best bet is to contact Bitdefender Consumer Support, by doing the instructions from -- STEP 3 -- posted above.

And here is the link to the Support team:

https://www.bitdefender.com/consumer/support/help/

Kind regards.

RussvA

Hi Gjoksi.

Many thanks for your time and advice.

Kind regards

Alexandru_BD

Hello @RussvA,

This sounds like the firewall. Go to Network Adapters tab and set the network type to Home/Office using the drop-down menu near its name. Then, from the same Firewall Tab, click on Settings from the top-right , then, for the network you're currently connected to, uncheck the stealth mode button to disable it.

Let us know if this helps.

Cheers

RussvA

Alexandru_BD

Hi. Sorry for the late responce, but I got no notification of your message.

Questions, you say "Network Adapters tab" ,where is this? in settings, Control Panel, Device manager...

Thanks

Russ

Alexandru_BD

Hi @RussvA,

In the Protection tab, click on Firewall to access the menu:

Let us know how it goes.

Regards

RussvA

Hi Alexandru_BD

Thanks for the instructions, but unable to get Home/Office network to remain selected. Reverts to Dynamic when I close the window. Stelth mode is off, but still cannot turn on network discovery in Advanced share settings or map a network HDD.

any other ideas?

Kind regards

Russ

Alexandru_BD

Have you tried to map a network HDD with Bitdefender uninstalled? The network type should be selected from the picklist:

I think it's best to get in touch with the technical support teams, as I'm not sure I can pinpoint the root cause here.

You can contact the Support Teams by choosing one of the available channels here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards

RussvA

Hi Alexandru_BD

Thanks. Will try that when the workload drops a little.

Regards