Need Help with VBScript Malware

CmdrEverest

I suddenly started getting constant notifications saying "Suspicious activity blocked: VBScript tries to load a potentially malicious resource and was blocked. Your device is safe." This has been going on for the past half-hour and won't stop. I ran a full scan while this is going on and it says that there's no issues, despite the non-stop notifications suggesting otherwise. When I click to view more details, I get this: "VBScript tries to load a potentially malicious resource detected as Amsi.Edge.6.587C86DA and was blocked. Your device is safe." How do I fix this issue if Bitdefender won't remove it/stop it?

Gjoksi

Hello.

Only the malware researchers from Bitdefender Labs can help you with the issue, so do the following steps:

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail (select: Prevention & Threat Removal -> Windows -> Threat Removal, scroll down, click on "Contact Support" and then click on "Send us an email!"):

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.