Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: [email protected];
You may obtain a refund by contacting [email protected] within 30 days of your initial purchase or of the automatic renewal date.

Thank you for your understanding.

is there a phone number to bitdefender for customer help?

Answers

  • im trying to cancel my subscription having a hard time getting somebodey. this outfit is worst for everything.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    edited August 2022

    Hello.

    Here are Bitdefender Websites And Bitdefender Consumer Support Contacts:


    Bitdefender WorldWide, United States - English

    website: https://www.bitdefender.com/

    support: https://www.bitdefender.com/consumer/support/

    chat: 24/7

    tel.: United States (+1) 954 414 9655, (+1) 954 281 4024 (English - 24 hour service)

    tel.: United Kingdom (+44) 208 819 2649, (+44) 203 514 8734 (English - 24 hour service)

    tel.: Canada (+1) 647 955 1197, (+1) 647 847 3405 (English: 24 hour service) (Francais - du lundi au vendredi de 9h a 17h)

    tel.: Australia (+61) 02801 48283, (+61) 1300 954 574 (English - 24 hour service)

    tel.: New Zealand (+64) 998 53551, (+64) 980 10330 (English - 24 hour service)

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender Romania - Romana

    website: https://www.bitdefender.ro/

    support: https://www.bitdefender.ro/consumer/support/

    chat: 24/7

    tel.: Romania (+40) 21 300 1226, (+40) 374 303 027 (Romana - serviciu nonstop)

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender United Kingdom - English

    website: https://www.bitdefender.co.uk/

    support: https://www.bitdefender.co.uk/consumer/support/

    chat: 24/7

    tel.: United Kingdom (+44) 208 819 2649, (+44) 203 514 8734 (English - 24 hour service)

    tel.: WorldWide contact icon WorldWide: (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender Australia - English

    website: https://www.bitdefender.com.au/

    support: https://www.bitdefender.com.au/consumer/support/

    chat: 24/7

    tel.: Australia (+61) 02801 48283, (+61) 1300 954 574 (English - 24 hour service)

    tel.: New Zealand (+64) 998 53551, (+64) 980 10330 (English - 24 hour service)

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender Deutschland - Deutsch

    website: https://www.bitdefender.de/

    support: https://www.bitdefender.de/consumer/support/

    chat: 24/7

    tel.: Deutschland (+49) 2304 9993005 (Deutsch - Geschaftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

    tel.: Osterreich (+43) 720 115 521 (Deutsch - Geschaftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

    tel.: Schweiz (+41) 315 280 530 (Deutsch - Geschaftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender France - Francais

    website: https://www.bitdefender.fr/

    support: https://www.bitdefender.fr/consumer/support/

    chat: En Francais L-V, de 9h a 17h, English 24/7

    tel.: France +33 (9) 70 01 97 15, +33 (0) 800 961 161 (Francais - du lundi au vendredi de 9h a 17h)

    tel.: Belgie +32 28 80 71 70 (Nederlands/Francais - du lundi au vendredi de 9h a 17h)

    tel.: Canada (+1) 647 955 1197, (+1) 647 847 3405 (English: 24 hour service) (Francais - du lundi au vendredi de 9h a 17h)

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender Italy - Italian

    website: https://www.bitdefender.it/

    support: https://www.bitdefender.it/consumer/support/

    chat: English 24/7

    tel.: Italia (+39) 0699 268 342 (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender Espana - Espanol

    website: https://www.bitdefender.es/

    support: https://www.bitdefender.es/consumer/support/

    chat: English 24/7

    tel.: Espana (+34) 932 202 375 (Espanol - Horas de oficina: de Lunes a Viernes, 09.00-18.00)

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender Osterreich - Deutsch

    website: https://www.bitdefender.de/

    support: https://www.bitdefender.de/consumer/support/

    chat: 24/7

    tel.: Deutschland (+49) 2304 9993005 (Deutsch - Geschaftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

    tel.: Osterreich (+43) 720 115 521 (Deutsch - Geschaftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

    tel.: Schweiz (+41) 315 280 530 (Deutsch - Geschaftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender Brasil - Portugues

    website: https://www.bitdefender.com.br/

    support: https://www.bitdefender.com.br/consumer/support/

    chat: English 24/7

    tel.: Brasil (+55) 11 395 88035 (Portuguese - Horas de trabalho: Segunda a Sexta, 09.00 - 17.00)

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender Belgique - Francais

    website: https://www.bitdefender.fr/

    support: https://www.bitdefender.fr/consumer/support/

    chat: En Francais L-V, de 9h a 17h, English 24/7

    tel.: France +33 (9) 70 01 97 15, +33 (0) 800 961 161 (Francais - du lundi au vendredi de 9h a 17h)

    tel.: Belgie +32 28 80 71 70 (Nederlands/Francais - du lundi au vendredi de 9h a 17h)

    tel.: Canada (+1) 647 955 1197, (+1) 647 847 3405 (English: 24 hour service) (Francais - du lundi au vendredi de 9h a 17h)

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender Belgie - Nederlands

    website: https://www.bitdefender.be/

    support: https://www.bitdefender.nl/consumer/support/

    chat: 24/7

    tel.: Netherlands (+31) 208084508, (+31) 203690744 (In het Engels 24/7)

    tel.: Belgie +32 28 80 71 70 (Francais - du lundi au vendredi de 9h a 17h)

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender Nederland - Nederlands

    website: https://www.bitdefender.nl/

    support: https://www.bitdefender.nl/consumer/support/

    chat: 24/7

    tel.: Netherlands (+31) 208084508, (+31) 203690744 (In het Engels 24/7)

    tel.: Belgie +32 28 80 71 70 (Francais - du lundi au vendredi de 9h a 17h)

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender Portugal - Portugues

    website: https://www.bitdefender.pt/

    support: https://www.bitdefender.pt/consumer/support/

    chat: English 24/7

    tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)


    Bitdefender Japan - Japanese

    website: https://bitdefender.co.jp/

    support: https://bitdefender.co.jp/support/

    Regards.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    edited August 2022

    Just to add to my previous comment:

    You can stop the auto-renewal for the Bitdefender subscription, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/29081/

    Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.

    From my personal experience, Method 1 did and still does the job for stopping the auto-renewal.

    Also, you can stop the auto-renewal for the Bitdefender subscription by contacting Customer Support at:

    [email protected]

    Finally, you may obtain a refund by contacting:

    [email protected]

    within 30 days of your initial purchase or of the automatic renewal date.

  • i sent email for refund did not get ans. back yet. but thank you for the help, iwonder why it is so hard to get help from them, that is way i want to leave. thanks for helping me.

  • Alexandru_BD
    Alexandru_BD admin
    edited August 2022

    Hello @rjw111737 and welcome to the Community!

    I am sorry to hear this. I have located your open ticket and asked my colleagues from the Support Teams to prioritize your request, as soon as possible. The usual response time may vary between 24 to 48 hours, depending on the workload, but rest assured you will receive a response from the Commercial Team shortly.

    Thank you very much for your patience and understanding.

    Best regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • I can not open bitdefender to scan a DVD. Bitdefender will not open at all. I have Win7, bitdefender total security appears to be installed. Never had a problem before today.

    When I click on the red bitdefender icon, or right click on the icon and select Open, this pops up:

    "Communication with bitdefender Security Service failed to be initiated.

    To retry connection, please click the button below."

    I can not find a phone number or email address for bitdefender and have found no way to open a chat.

    Please help!

  • Hello @zinnia1225,

    Restart you computer and check if the issue persists.

    Should you wish to get in touch with the Bitdefender Support teams, you can use the link below:

    https://www.bitdefender.com/consumer/support/help/

    Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user