is there a phone number to bitdefender for customer help?

rjw111737

rjw111737

im trying to cancel my subscription having a hard time getting somebodey. this outfit is worst for everything.

Gjoksi

Just to add to my previous comment:

You can stop the auto-renewal for the Bitdefender subscription, by following these steps:

https://www.bitdefender.com/consumer/support/answer/29081/

Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.

From my personal experience, Method 1 did and still does the job for stopping the auto-renewal.

rjw111737

i sent email for refund did not get ans. back yet. but thank you for the help, iwonder why it is so hard to get help from them, that is way i want to leave. thanks for helping me.

Alexandru_BD

Hello @rjw111737 and welcome to the Community!

I am sorry to hear this. I have located your open ticket and asked my colleagues from the Support Teams to prioritize your request, as soon as possible. The usual response time may vary between 24 to 48 hours, depending on the workload, but rest assured you will receive a response from the Commercial Team shortly.

Thank you very much for your patience and understanding.

Best regards

zinnia1225

I can not open bitdefender to scan a DVD. Bitdefender will not open at all. I have Win7, bitdefender total security appears to be installed. Never had a problem before today.

When I click on the red bitdefender icon, or right click on the icon and select Open, this pops up:

"Communication with bitdefender Security Service failed to be initiated.

To retry connection, please click the button below."

I can not find a phone number or email address for bitdefender and have found no way to open a chat.

Please help!

Alexandru_BD

Hello @zinnia1225,

Restart you computer and check if the issue persists.

Should you wish to get in touch with the Bitdefender Support teams, you can use the link below:

https://www.bitdefender.com/consumer/support/help/

Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Regards,

Alex

Aric Gless

how do I call a support person at Bitdefender? I clicked on something and am now getting constant popups for McAfee, but from a link address [*url removed by @Flexx*]

How can I get rid of this?

Flexx

https://community.bitdefender.com/en/discussion/comment/343681#Comment_343681

Let’s first get rid of your McAfee fake popup. Kindly have a look at the link provided below from McAfee themselves regarding the fake McAfee popup.

https://www.mcafee.com/learn/how-to-stop-the-popups/

https://www.mcafee.com/support/s/article/000001899?language=en_US

Also, check out the link by Bitdefender as stated below

https://www.bitdefender.com/consumer/support/answer/2574/

Now, related to your query about contacting a Bitdefender support agent via phone, below is the link that can help you.

Visit https://www.bitdefender.com/consumer/support/help . Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Note: The contact numbers are not toll-free.

Regards

ptrex

I an trying to cancel auto renewal and have emailed twice. no response. on line it claims live chat 24/7 but I logged in and looked all over - can not find any live chat, only message that their phone number isn't working. seems bogus for muli-national company…….

Flexx

https://community.bitdefender.com/en/discussion/comment/345049#Comment_345049

Make sure all extensions in your web browser are disabled, especially ad blockers and privacy blockers, as they can block chat windows from popping up.

As for the phone number

Regarding email, it takes a maximum of 72 hours for the Bitdefender support team to reply, excluding weekends, as there are other tickets from different customers that also need to be handled. Tickets are resolved on a first-come, first-served basis.

Regards

Alexandru_BD

Hi @ptrex, if you raised a ticket already, the Support teams will respond as soon as possible. They always do. Emailing twice won't help speed up things, on the contrary. If you open multiple tickets this doubles the work and may delay the resolution..

Regards,

Alex