What does everything mean?
Hi
I feel that Bitdefender can be a little trigger happy, but then again better to be safe than sorry.
Anyway, I have gotten my share of "virus" during the last week of reinstalling my apps.
Trojan.GenericKD.48863175
Gen:Variant.Application.Jaik.33080
Dropped:Trojan.GenericKD.34411526
...and then some.
What does it all mean and are these really virus or is it like a false/positive?
"Trojan" is all that I get from this naming, the rest of the naming of the virus is hard to understand.
Please help me figure out if this is bad stuff.
/F
Comments
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Hello.
Only the malware researchers at Bitdefender Labs can tell you if that is bad or not.
First, you can report the file(s) as false positive to Bitdefender Labs here:
https://www.bitdefender.com/consumer/support/answer/29358/
Next, do the following steps:
First, take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1733/
and
create a log file on your Windows device using BDsysLog, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1922/
Next, contact Bitdefender Consumer Support by e-mail:
https://www.bitdefender.com/consumer/support/help/
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Finally, you could perform a scan with these FREE malware removal tools:
Kaspersky Virus Removal Tool 2020
https://www.kaspersky.com/downloads/free-virus-removal-tool
ESET Online Scanner
https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe
F-Secure Online Scanner
https://download.sp.f-secure.com/tools/F-SecureOnlineScanner.exe
Malwarebytes AdwCleaner
https://adwcleaner.malwarebytes.com/adwcleaner?channel=release
Regards.
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