My IP blocked by my ISP due to port scan behaviour

ebobocea

Hello,

Since couple of days I cannot sinchonize my emails with my hosted email server. I asked my ISP and they replied that my IP was blocked as a port scan behaviour was detected.

I have scanned my computer with many antiviruses (panda, avira, malwarebytes, kaspersky) including low level scan by using bootable rescue/repair disks and no threats were detected.

Now I installed Bitdefender and the scan results are OK, even after using the BitDefender Rescue Disk.

Do you have any suggestions on what can I do to detect the virus, if any ?

Thanks !

Gjoksi

Hello.

Only the malware researchers at Bitdefender Labs can help you with the issue, so do the following steps:

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

ebobocea

Hi,

Thanks a lot for your reply. I'll follow your advice.

Kind regards.