You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Getting lots of reports from my users that the internet is either slow or not usable
Doing a repair on Endpoint Security seems to fix it for a bit until updates are download.
Removal fixes it period. Was a bad update pushed out?
Answers
-
We were also experiencing this earlier. I turned off Network Protection and everything went back to normal.
Created a test policy from the policy above ^^^, applied to a few PCs, and re-enabled Network Protection and everything is working as normal.
I saw BD pushed out another update, but I don't want to re-enable NP in our production environment unless its going to be fixed.
1 -
Hello @clausgueldner, @OctoberHouses,
We are aware of the incidents happening at this moment and the impact it's having on our customers. Below is our official statement regarding this situation:
Summary of SSL Scanning Slowdown Incident
We want to inform our customers about an update on October 6 that temporarily caused web browsing slowdown for some users of our Bitdefender Endpoint Security Tools – for Windows. Customer systems remained protected at all times and the issue has been resolved.
Details
On October 6, 2022 at 16:04 UTC, Bitdefender released engines version 7.92965 (9952880) for Bitdefender Endpoint Security Tools - Windows via live update. This update included changes to Network Protection module that handles web content inspection over SLL connections.The update included a flaw in the inspection mechanism which caused some customers to experience significant slowdown when browsing webpages. Our teams identified the issue soon after release and took immediate action to remediate the issue. The slowdown did not impact any of the prevention, detection and response layers provided by Bitdefender Endpoint Security Tools and customer systems remained protected at all times.
Remediation
The Bitdefender product engineering team executed a product update rollback at 18:14 UTC. The Bitdefender Endpoint Security Tools product version remained unchanged, the engines version that resolves the issue is 7.92964 (9950697).Customers who experienced the issue and have “Security Content Update” enabled will have the issue fixed via live update without any additional action required. For customers that disable Security Content Update, manual update task is required.
Next Steps
The Bitdefender engineering teams are working on a full root cause analysis of this incident and based on our findings we will promptly harden our release process accordingly so that similar situations will not occur.We apologize for any interruptions this event may have caused our customers. While we take pride in our track record of reliability, we acknowledge that faulty updates may seldomly occur and we will use this event to learn from it and improve our products and processes moving forward.
We will keep you updated with further steps being taken in order to resolve this situation!
Best regards,
Alex D.
3
