Malware Won't Go Away

Easy2022 · 2022-10-12T14:33:18+00:00

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Easy2022

On numerous occassions, I have quick scan and deep scan my system and the malware below is NOT found. I have copied the info., searched for it on the PC and nothing.

How can I get rid of this malware?

Potentially malicious application blocked

one minute ago

Feature:

Advanced Threat Defense

Application StartupManager.exe has been detected as potentially malicious and was blocked. Application path: C:\Program Files (x86)\Pegasun\SystemUtilities\bin\StartupManager.exe

View application

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Comments

RedsFan

Incorrect Detection: Report a False Positive or False Negative detection to Bitdefender Labs

https://www.bitdefender.com/consumer/support/answer/29358/

Gjoksi

Hello.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Hereir1988

Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST64.exe executable is located); DO NOT open that file!

Right-click on the FRST64 executable and select Run as Administrator;

Click on the Fix button.

MyAccountAccess Elan

Gjoksi

@Hereir1988

Well, nice advice. 😊

But, you forgot to hyperlink the MyAccountAccess Elan part of your comment. 😉

Nice try, spammer, nice try. 😀