Wallet disabled in Firefox?

Takket · 2022-10-13T02:01:54+00:00

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In firefox it says "Bitdefender wallet is off" and it won't let me turn it on.

I have to open bitdefender, where it tries to sell me password manager, to get to my wallet. Once there it will only load sites but it won't autofill the passwords in firefox anymore.

How do I fix this? I assume it has something to do with the new "password manager" it wants me to buy.

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Comments

Alexandru_BD

Hello @Takket,

Our support engineers have received a couple of reports regarding this behaviour. It appears that the Wallet is grayed out in the Firefox browser, although it appears active in Firefox Addons and the installed Bitdefender product. In other browsers, such as Internet Explorer, it works correctly. The situation is not related to the Password Manager.

The developers are looking into this and we are expecting further updates soon.

Thank you for your patience and understanding.

Regards

Takket

not sure if there has been an update to Bitdefender but my wallet is magically working again today!

Alexandru_BD

Hello @Takket and thank you for following up. I'm glad to hear this has been resolved for you. I can see that it's still work in progress and indeed some users confirmed it's up and running again.

Regards

StevieTNZ

My Firefox updated to version 106.0.3 this morning. I unlocked my BitDefender Wallet (as I typically do), but it simply won't auto-fill webpages anymore. Is this a known bug? It was working before I shut down my computer, last night.

Running Windows 11 Home.

Gjoksi

@StevieTNZ

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Regards.