Bitdefender Antivirus For Mac Can't Remove Trojan.Agent.GAUS

kathekas

Hi

Why can't Bitdefender Antivirus For Mac remove Trojan.Agent.GAUS?

Please can someone advise me on how to remove it manually?

Many thanks.

Gjoksi

Hello.

Only the malware researchers at Bitdefender Labs can help you with the issue, so do the following steps.

First, take screenshot(s) of the issue,

create a log file on your MacOS device using BDProfiler, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1863/

and

create a log file on your MacOS device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/11198/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.