Bitdefender VPN - Keep Getting A Message: Error 196 (TunnelDcnBlockAuth)

wuzzafuzz
edited November 2022 in VPN

I keep getting a message: error 196 (Tunnel DCN blocked Auth) and am unable to open mt VPN protection. How do I fix it? This is the first time this happened. Thank you

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Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    Check out this announcement in the Community:

    Regards.

  • 12-12-22 Still not fixed, that's 37 days and a security company can't figure out what's hacking its security.... Not a good feeling. It keeps logging off VPN.

    Does anyone know if other VPNs have the same type of problem?

  • You are not working diligently. I worked with the TAP9 connection (whatever that is) after some research- uninstalled, reinstalled, etc., several times...then lo and behold my VPN began working. It has worked for about a month without issues, then out of nowhere returns - right after a major bitdefender update. Hmm. Anyway, I'm paying a lot of money for bitdefender, and extra for the VPN. Can I file for a VPN refund?

    Thanks,

    Ben Sides

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    @HankChanoski

    Hello.

    You may obtain a refund by contacting:

    [email protected]

    within 30 days of your initial purchase or of the automatic renewal date.

    Regards.