I keep getting a message: error 196 (Tunnel DCN blocked Auth) and am unable to open mt VPN protection. How do I fix it? This is the first time this happened. Thank you
Check if below stated link helps
https://www.bitdefender.com/consumer/support/answer/11311/
If issue persists,
Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)
Generate bitdefender connectivity logs (https://www.bitdefender.com/consumer/support/answer/9689/)
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Hello.
Check out this announcement in the Community:
Regards.
12-12-22 Still not fixed, that's 37 days and a security company can't figure out what's hacking its security.... Not a good feeling. It keeps logging off VPN.
Does anyone know if other VPNs have the same type of problem?
You are not working diligently. I worked with the TAP9 connection (whatever that is) after some research- uninstalled, reinstalled, etc., several times...then lo and behold my VPN began working. It has worked for about a month without issues, then out of nowhere returns - right after a major bitdefender update. Hmm. Anyway, I'm paying a lot of money for bitdefender, and extra for the VPN. Can I file for a VPN refund?
Thanks,
Ben Sides
@HankChanoski
You may obtain a refund by contacting:
refunds@bitdefender.com
within 30 days of your initial purchase or of the automatic renewal date.
