My Bitdefender VPN Stopped Working A Few Days Ago And Will Not Connect Now

Joseph Giffney · 2022-11-13T05:07:29+00:00

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Joseph Giffney

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Alexandru_BD

Hello @Joseph Giffney and welcome to the Community!

There are a few general causes for connection errors encountered by Bitdefender VPN:

You are not connected to the Internet and can’t access the Internet via Wi-Fi or Ethernet cable. Make sure you have Internet access before using Bitdefender VPN.
A strictly configured firewall is preventing VPN connectivity (e.g. 3rd party firewall software, router’s built-in firewall). If you are not sure if your router comes with a dedicated firewall or how to turn it off please refer to its manual, contact the manufacturer or your ISP.
Another VPN or Proxy is running when you try to connect. In this case, disable the other VPN/Proxy solution.
You’re on a public Wi-Fi such as work, school, airport, etc. which may have blocked the ports required by Bitdefender VPN. You need to contact the network administrator to try and change their firewall settings.
The port used for the VPN connection is closed. Depending on the device you’re currently using, the port 443 UDP must be open.

Check the article below for troubleshooting steps and let us know if the information is helpful:

https://www.bitdefender.com/consumer/support/answer/11311/

Regards

Cat104

I can not connect on my android. I have premium VPN. There is no other vpn. I have Uninstalled and installed. I have emptied cache. I have tried everything I was shown to do. It is on 24-7. And now I hit connect and click it won't connect. No error code or anything. I N have had server connection on auto, USA, Dallas, Houston, (closest) and it tryst to connect and then says vpn off. I'm at witts end. Help, please!

Gjoksi

@Cat104

Hello.

Check out these articles:

https://www.bitdefender.com/consumer/support/answer/11311/

(scroll down to Fix Bitdefender VPN errors on Android)

https://www.bitdefender.com/consumer/support/answer/40739/

https://www.bitdefender.com/consumer/support/answer/2099/

If the steps from the articles didn't help you with the issue, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Regards.