VPN is not connecting to any locations

MikeP

Hello , I am not able to connect my VPN to any location on my PC. Once I select a site and click connect, VPN shows to try to make the connection, but it stops trying after 2-3 seconds. I tried connecting to several locations and none works.

thanks

Alexandru_BD

Hello @MikeP,

There are a few general causes for connection errors encountered by Bitdefender VPN:

• You are not connected to the Internet and can’t access the Internet via Wi-Fi or Ethernet cable. Make sure you have Internet access before using Bitdefender VPN.
• A strictly configured firewall is preventing VPN connectivity (e.g. 3rd party firewall software, router’s built-in firewall). If you are not sure if your router comes with a dedicated firewall or how to turn it off please refer to its manual, contact the manufacturer or your ISP.
• Another VPN or Proxy is running when you try to connect. In this case, disable the other VPN/Proxy solution.
• You’re on a public Wi-Fi such as work, school, airport, etc. which may have blocked the ports required by Bitdefender VPN. You need to contact the network administrator to try and change their firewall settings.
• The port used for the VPN connection is closed. Depending on the device you’re currently using, the port 443 UDP must be open.

For more information on how to tackle the connection errors encountered, head to the article below and follow the steps relevant to your operating system:

https://www.bitdefender.com/consumer/support/answer/11311/

Let us know how it goes and if you could identify the root cause.

Regards