VPN Stops Connections To My Most Used Sites. Any Suggestions?

Ginger73

I constantly have to manually disconnect VPN if a site won't open re: Amazon and many other used sites. I reconnect after opening site. Am I the only one with this issue? TKS.

Gjoksi

Hello.

On the same issue, check out this comment:

https://community.bitdefender.com/en/discussion/comment/318529#Comment_318529

If the issue still persists, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Alexandru_BD

Hello @Ginger73,

Are you using the standalone VPN app or the build in version in Mobile Security?

Regards

Ginger73

I use Bitdefender VPN on both my laptop and mobile phone...the problem opening websites occurs on both. I have been having this problem for months...it is random on various websites trying to open. When these sites won't open I turn off VPN...try loading the website again and it works. Then I have to turn on the VPN again.

Alexandru_BD

Hello @Ginger73,

Have you also tried the troubleshooting steps from this article? I would recommend the Split tunneling feature for this one:

https://www.bitdefender.com/consumer/support/answer/13353/

Otherwise, the Support Teams could help and you can get in touch with our representatives by using the link provided by @Gjoksi above.

Regards