"Send Feedback" option does link to generic help page

Assenagon

Not sure if this is the right forum to send feedback to Bitdefender about their products.

In PM, I find an option to give feedback ("Feedback senden"). This link brings me to the generic help page for customers with the known FAQ. From a customer perspective, this does not look like feedback is welcome at Bitdefender. Could you have separate menu options for "Help" and "Feedback"?

Alexandru_BD

Hello @Assenagon,

You are correct, the option to send feedback redirects to the Support Center, where you can also use one of the available contact channels to connect with a Bitdefender representative, or simply provide your feedback by using the contact form. Apart from this, I agree that this option should allow a more accessible way of sharing your feedback with the development teams. Following your observation, I have asked our teams to check this and see if this process can be streamlined.

User feedback is of course encouraged in our community as well and we have a dedicated category here. You may use this page to share your findings and recommendations with us and they will go straight to the relevant teams for analysis.

Thank you.