How Can A 5 Year Old File Suddenly Show An Infection And Why BD Turns Firewall On And Off?

bcava

I received a notice from Bitdefender that a file on my computer is infected with Trojan.Groooboor.Gen.22 and was moved to quarantine. This file is 5 years old. Why am I just now getting a notice that it's infected? Is it possible that the file really isn't infected? Also, within the same time frame, I received a notice that my firewall was enabled. Does Bitdefender turn firewalls on and off? If so, why does it do that?

Gjoksi

Hello.

The file could be detected as false positive, but only the malware researchers at Bitdefender Labs can help you with the issue.

So, you should report the file(s) as false positive to Bitdefender Labs here:

https://www.bitdefender.com/consumer/support/answer/29358/

Everytime you restart your device and after Windows is loaded, 1 minute or 2 minutes later you will see this notification:

which is normal.

In all other cases, Bitdefender does not turn firewall on/off, unless you turn it off/on by yourself manually.

So, take the steps below.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.