Can't Renew My Subscription. Any Suggestions?

C Hunt

Under "My Offers" it infers that I can renew by clicking on the red Renew button but that only takes me the Dashboard with no other direction to actually do it. Can you tell me how do I actually renew at the offered price ? I definitely would prefer not to use Auto renewal. 

Gjoksi

Hello.

You can renew your subscription by visiting this website:

https://www.bitdefender.com/renewal/

NOTE: If you have any ad blocking extension installed and enabled in your browser, first disable the extension and then visit the website, because when some ad blocking extensions are enabled, you will not see the discount for the prices and you will only see the full price, without the discount.

Regards.

C Hunt

Not really. It goes to a page where I can "Buy" Bitdefender Total Security but it doesn't say Renew. What happens if I click Buy?

Ad blocking is off.

Gjoksi

After the purchase process is finished, Bitdefender will send you an Activation code to the e-mail you wrote in the field above.

Next, follow the instructions from this post:

https://community.bitdefender.com/en/discussion/91101/instructions-for-merging-subscriptions-when-renewing-early

(just click on "View Post")

and you will have no problems.

Regards.

Gjoksi

Forgot to mention that there is actually a problem with the terminology when renewing the subscription, where instead of "renew" it says "buy", which makes users think that they actually buy new subscription, instead of renewing the current subscription.

Just follow the instructions from my comment aboveand you will be fine.

Also, don't forget to stop the auto-renewal for the Bitdefender subscription, by following these steps:

https://www.bitdefender.com/consumer/support/answer/29081/

Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.

Also, from my personal experience, Method 1 did/does the job.

Regards.