Quick And Easy Fix To Solve The Bitdefender VPN Error 12

Kronocrusada

i just found my computer to be disconnected and when i tried to reconnect it showed Error 12,

my quick and easy fix to this was to:

1.turn off Bit Defender VPN,

2.go to settings and turn off Internet kill switch.

3.Turn back on Bit Defender VPN and then turn back on kill switch

everything should connect and work again

Alexandru_BD

Hello @Kronocrusada,

Thank you for sharing this insightful information with the community. 🙂

Cheers!

Barrygreis

Thanks. Solved as described.

Bill J

This isn't working for me. VPN is still down. I can't even go to some websites at the moment. AKA my Amazon KDP dashboard. What do I do?

Alexandru_BD

Hi @Bill J,

What error do you get (if any)? Does this happen on a PC or mobile device?

First, check it this article helps:

https://www.bitdefender.com/consumer/support/answer/11311/

If the usual troubleshooting steps don't make a difference, then most likely more information is required to find out exactly what's causing the connectivity issues, and the Support teams can help you with a more detailed investigation. Should you require their assistance, head to the link below and choose from the available contact channels, phone, chat or email/contact form:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know what worked for you.
Note: Changing protocols in the app may also help, so you can test this as well.

Regards,

Alex