Windows volume locked by Bitdefender Shield on HP laptop

bslaski

The volume on my HP Windows 11 laptop can only be changed (from taskbar) if I disable Bitdefender Shield. Mute works with Shield running. Please help.

Alexandru_BD

Hello @bslaski,

This could be a glitch, because normally the antivirus should not interfere with the volume like this. Follow the steps from the link below to reinstall the solution:

https://www.bitdefender.com/consumer/support/answer/13429/

If the issue persists afterwards, head to the link below to get in touch with our engineers for in-depth troubleshooting:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards

bslaski

Reinstall did not fix the problem

Alexandru_BD

Hello @bslaski,

I appreciate your confirmation. In this case, please click on the above link to contact our engineers for further troubleshooting.

Regards