Any News On Ticket No. 1007989826?

Roykie

We have been going back and forth on the above ticket, and I was wondering if we are any nearer to a solution to my problem?

Gjoksi

Hello.

Wait for a reply from @Alexandru_BD, who can check on your ticket's status and even set it to high priority.

He'll be back at the office on Monday.

Regards.

Alexandru_BD

Hello @Roykie and welcome to the Community!

Sorry for the delayed response, I was off yesterday. I have located your ticket number and asked our engineers to respond as soon as possible. I have noticed that one of the engineers sent a couple of instructions to you already, however, it seems that the language issue might indeed be related to that specific VPN server setup.

Let us know how the inquiry unfolds.

Regards

Roykie

OK, I have responded to various instructions and am waiting to hear what should happen next!

As I said previously, I am convinced that the problem is that when using the South African server, it is somehow linking to a French IP address! I don't think that I can do anything more on my side.

What happens if you connect to the South African server from your side?

Alexandru_BD

Hi @Roykie,

I am getting this IP:

Roykie

OK, I am also getting a south african IP address now!

Something has been changed / fixed on your system!

Alexandru_BD

💪😎